Premium chat experience built for financial institutions
tunl.chat enables Canadian financial institutions and FinTechs to better serve their customers anytime, anywhere and much more cost-effectively.
Serving Canadians coast to coast
Higher quality, lower cost sales and service
Highly automated and customizable for your financial institution.
- Improve engagement
- Reduce costs
- Increase conversion rates
- Generate leads and supports digital sales
Developed for Canadian financial institutions
Most generic chat solutions are clunky and only lead to customer frustration. This premium product is tailored specifically for your customers and Members.
- 20+ successful financial institution implementations
- 300+ pre-built flows for your financial institution
- Premium solution, without the premium pricing
- Automated Generative AI-powered optimization
Easy to deploy, optimize and integrate
A no code chat solution requiring no technical expertise to deploy and maintain.
- Highly customizable without developer expertise
- Comprehensive reporting and analytics
- Digital banking integration enables transactions within chat
- Easy and seamless integration to leading live chat, telephony, CRM, scheduling and ticketing solutions
Seamless integration with leading service platforms
tunl.chat is much more than a stand-alone chat solution. Out of the box integration with leading service and communication software solutions is critical for efficient for omni-channel servicing.
Client testimonials
See what our clients (and your peers) have to say about tunl.chat.
"We decided to introduce tunl.chat as a component of FirstOntario Credit Union’s digital strategy to better serve our Members. With our membership growing every single year, we needed a solution that was able to bring the existing service touchpoints together - and tunl.chat has done just that."
Ron Renton @ FirstOntario
SVP, Digital Transformation and PMO
"We are proud to be taking the lead with tunl.chat from an API perspective to further personalize the digital experience for our Members. This will help bridge the in-person and online experience in a way we haven’t seen before, and truly empower our Members with greater flexibility in their banking."
Doug Ebner @ YNCU
VP, Innovation and Business Integration
"The Kootenay Savings virtual advisor has given us an ear into what our Members are saying without directly speaking with us. The ability to see Member needs and trends using tunl.chat has allowed us to identify opportunities and respond quickly with appropriate solutions; further improving our Member experience."
Janice McGregor @ Kootenay Savings
Senior Manager, Member Experience
"Bringing our Digital assistant Val to life was an amazing learning experience for us at Valley Credit Union. Since we were the first in the region to launch this service it was important to us to get it right so to speak. We are so grateful for the fabulous team at FICANEX Technology for their project approach. "
Catharine Herber @ Valley Credit Union
Sales and Marketing Manager
How can the tunl. platform help you?
The tunl. platform empowers financial service providers to accelerate innovation. We provide next-generation digital services to financial institutions across North America, allowing them to effectively compete in the digital era.
